Key steps to secure access, networks, endpoints, backups and system monitoring. Security hardening is more than one setting. In 3CX V20, protection spans user access, the Admin Console, firewall rules, SIP and media traffic, endpoints, updates, backups and monitoring. The best approach is to reduce unnecessary exposure first, secure access to the system and then make security p [...]
A question-led guide to queue, SLA, agent, call-level and AI-powered reporting in 3CX. Contact center reporting is easier when you start with the question you want to answer. Are callers waiting too long? Are enough agents available? When are queues busiest? What happened to one specific call? 3CX provides different reports for each of these questions under Admin > Reports, [...]
A plain-language guide to choosing between separate PBXs, centralized call control, local phones, and shared site connectivity. Multi-site 3CX deployments usually begin with a choice about where call control should live. A bridge links separate PBXs so sites can call each other. An SBC connects local phones to a PBX at another site or in the cloud. Both can support a multi-site [...]
Prevent accidental DND, remove hidden status triggers and add a safe recovery path. A reception desk, security point, nurse station or emergency line cannot quietly disappear from call routing because somebody tapped Do Not Disturb (DND). This creates a straightforward admin challenge: how can selected extensions remain available without relying on every user to notice and corr [...]
Set microphone, camera and notification permissions centrally across Windows, macOS and ChromeOS. When deploying 3CX across multiple managed devices, browser permission prompts for the microphone, camera and notifications can add extra steps for users during setup. Our new technical guide explains how administrators can manage these permissions centrally across Windows, macOS a [...]
Select the Realtime API provider and models that best fit your 3CX AI Agent setup. V20 Update 10 gives Admins more choice when configuring 3CX AI Agents, with support for both OpenAI and xAI Grok as Realtime API providers. Choose the provider you want to use for live AI calls and configure the corresponding realtime and text models. Each provider uses its own API credentials an [...]
Use the 3CX MCP Server to turn useful call transcripts into Knowledge Sources for your AI Agent. Companies already have useful knowledge inside their 3CX call transcripts. The challenge is turning those conversations into information an AI Agent can use. With the 3CX MCP Server, you can use an AI client such as ChatGPT or Claude to review selected transcripts, extract useful in [...]
Prepare your 3CX system for outages with tested backups, a clear recovery path and a simple validation plan. A 3CX backup is an important part of disaster recovery, but it is not the whole plan! If a PBX fails, you need to know which backup to restore, where to restore it, which external services may also need attention and how to confirm the system is working again. The best t [...]
Use 3CX MCP to connect your AI and PBX data, creating reports on questions that matter. Standard 3CX reports cover the metrics most teams need day-to-day. But sometimes you need to go further. Which hours caused a drop in service level? Were abandoned calls caused by high demand or unavailable agents? Which call journeys involved the most transfers? With the 3CX MCP Server, you [...]
Making the right call between separate, multiple companies on one 3CX - versus a dedicated PBX instance. 3CX Multi Company mode allows you to host multiple companies on one 3CX system. Each company operates within its own department, users, extension ranges, prompts, phonebook, office hours and call handling. The license key is still shared. Licence capacity, simultaneous calls [...]
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