Update 10 brings a more personal touch to every call, with per-department Music on Hold. First impressions are everything in business, and that includes the audio your customers hear when they're waiting to connect. Introduced in Version 20 Update 10, the new Department Music on Hold feature is a great addition for businesses helping their communication align to their needs at [...]
Connect your AI client to 3CX to query PBX data, generate reports and perform permitted actions. The introduction of the 3CX MCP Server marks a major leap forward in AI-driven unified communications management. By pairing conversational AI with precise, role-based controls, 3CX gives administrators a faster and smarter way to oversee their PBX environment. The 3CX MCP Server co [...]
Update 10 makes AI call summaries more useful by adding notes and action items. A call summary should tell you more than just what was said. With V20 Update 10, 3CX AI call summaries now include Notes and Action Items alongside the existing summary. This gives support, sales and other teams a clearer view of the call outcome, important context and what needs to happen next. No [...]
Use AI during calls, after calls, in your own infrastructure or to manage your PBX. 3CX V20 gives businesses several ways to use AI, depending on what they need to achieve. You can transcribe and summarise completed calls, use AI Agents during live conversations, keep transcription processing inside your own infrastructure or connect an AI tool to manage and query your PBX. Eac [...]
Handle routine support questions before handing over to a human. The new 3CX AI Customer Service Agent goes beyond call routing. Unlike an AI Receptionist, which mainly directs callers to the right destination, the Customer Service Agent can listen to the issue, search your available knowledge sources and provide a useful answer before deciding whether a human agent is needed. [...]
Sign in with Google or Microsoft 365, pick the number you call from and navigate a cleaner interface. 3CX Softphone V5.8 BETA makes it easier to sign in and gives users more control when placing outbound calls. The update also reorganises the Settings so labels are easier to read. Admins can control whether users may select an outbound number. Read on to learn more. Sign In wit [...]
The updates aim to make it easier to deploy, manage and scale AI with 3CX in V20 U10. With the release of the standalone 3CX AI Server in V20 Update 10, the upcoming changes in 3CX aim to make Local AI more accessible and easier to install for everyone. Reducing Complexity The upcoming update for 3CX AI Server simplifies the following aspects: Firewall configuration GPU equipme [...]
Connect AI assistants, deploy dedicated AI infrastructure, build real-time voice applications and gain more control over administration, privacy and integrations. V20 Update 10 Alpha makes 3CX a more open and programmable business communications platform. Rather than simply adding new AI features, this release enables external AI assistants, programmable voice applications and [...]
Move your extension and account automatically. Windows Softphone V5.7 makes it easier to move from the legacy 3CX Desktop App. On first launch, the Softphone checks whether the Desktop App is installed on the same Windows PC. If a valid configuration is found and the stored 3CX server is reachable, users can migrate with one click. The extension and your account details are car [...]
Firmware updates for Yealink & Fanvil. The latest IP Phone firmware updates for Yealink & Fanvil have been released and are fully tested with V20. These updates come with several bug fixes. Please see the release notes for Yealink and Fanvil. Firmware Updates for V20 Yealink T41U (108.87.0.26) T42U (108.87.0.26) T43U (108.87.0.26) T44U (108.87.0.26) T44W (108.87.0.26) T [...]