Forward your 3CX operational, security and audit events directly to any Syslog server. For large enterprises, regulated industries and any organization running a Security Operations Center (SOC), having phone system events siloed on the PBX itself is no longer enough: Compliance frameworks demand centralized logging Auditors demand traceability SOC teams demand real-time visibi [...]
Minor fixes ahead of final release. Building on the successful releases of ALPHA, BETA and RC, we’re now in the final stages before Update 9 final goes live. Read on for an update on minor fixes in this RC2. Fixes in Release Candidate 2 Grok (xAI) summarization - fixed an issue where summaries were always generated in English, regardless of the transcription language, even for [...]
New xAI Grok 4.3 model for AI transcription. Following the successful ALPHA and BETA releases, we are now releasing a Release Candidate for V20 Update 9. What’s New Added new xAI Grok 4.3 model for AI transcription Implemented chunking for xAI to support transcription of larger recordings Improved route-by-name so AI agents can identify and transfer to the correct employee more [...]
Cleaner interface, improved navigation and faster everyday workflows. With V20 Update 9, we’ve introduced the most significant redesign of the 3CX Web Client to date. Nearly every part of the interface has been updated to improve usability, reduce clutter and make daily tasks quicker and more intuitive. From handling calls to managing chats and contacts, the new Web Client is b [...]
More control over wait times, routing and caller experience. V20 Update 9 introduces a major set of improvements to queue behaviour, designed specifically for enterprise call centers. These updates give Admins greater control over how calls are handled, how long callers wait and how queues respond under pressure. From smarter escalation to more flexible callback options, the fo [...]
New transcription engine, leaner AI agents and more admin control. Following on from the successful ALPHA release, V20 Update 9 BETA introduces a major new addition to 3CX AI capabilities - Grok (xAI). This integration brings a fast, simple and cost-effective option for transcription, summaries and sentiment analysis. Alongside this, we’ve made further improvements to AI agents [...]
Platform optimizations and better contact handling. Following a successful beta release, 3CX Android App V5.5 is now available for production. This version brings platform optimizations, improved contact handling and a range of usability, security and stability fixes across calling and the user interface. Recap on What’s New Contact Handling Improvements Contact management and [...]
Full iOS 26 support and better performance. Following a successful beta release, 3CX iOS App V5.5 is now available for production. This version brings full support for iOS 26, along with performance improvements, enhanced stability and a range of fixes across calling, messaging and contacts. Recap on What’s New Full Support for iOS 26 With official iOS 26 support, users can exp [...]
Web Client configuration and Team filter in the Panel. Following a successful beta release, 3CX Windows Softphone V5.5 is now available for production. This softphone release introduces improved extension management, enhanced configuration options and a range of stability and usability fixes across the app. Recap on What’s New Team Filter in the Panel A new Team filter has been [...]
New Web Client, enterprise queue features and further AI improvements. V20 Update 9 Alpha introduces a redesigned Web Client with updates across key areas including team view, dialer and navigation. We’ve also made several improvements to queue handling for enterprise call centers, giving more control over wait times, routing and caller experience. In addition, we continue wher [...]